Since our company is offering non-tangible irrevocable goods we do not normally issue refunds after the product is shipped, which you are responsible for understanding upon purchasing. Please make sure that you’ve carefully read all relevant documentation and tried out the fully functional evaluation version. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date.
If you find a bug in our software, you can report it to firstname.lastname@example.org and we will fix it in the next version. We understand that it is impossible for us to test our software on every platform and every configuration it may encounter on other computer. Therefore if you are unable to get our software up and running on your computer then please contact us and we will do everything within our knowledge and experience to get our software to work on your computer.