We have recently noted that an Adobe Add-In to Word, linkCreation.dotm, is causing issues with our integration. While we do not fully understand what is causing the issue, we do have a workaround.
Detecting the Problem
If the add-in is causing a problem, you will see this when you look for the Efofex template.
The cause of the problem is that the Adobe Add-in is creating a new startup location for templates and changing Word to reflect this new location - but your Mac is not reporting the change to us when we try to copy our template into the correct location. The problem is the ".localized" part of the full path.
Workaround
This is NOT a complete fix for the issue, but will allow you to get our template installed. The fix is to access a copy of our template and manually place it in the modified, ".localized" location. Please note that this is often best done by your IT Staff.
Finding A Copy Of FXModernMode.dotm
| • | Open Finder. |
| • | Go to the Applications folder. |
| • | Right-click on FX Draw.app and choose Show Package Contents. |
| • | Double click on Contents |
| • | Double click on Resources |
| • | Right click on FXModernMode.dotm and select Copy |
Right click on the Desktop and Paste Item. You now have an easily accessible copy of the file.
Copying The File Into The Correct Folder
| • | Make sure Word is Closed |
| • | Open Finder |
| • | Go to your Macintosh HD |
| • | Then Library |
| • | Application Support |
| • | Microsoft |
| • | Office 365 |
| • | User Content |
| • | Now go to Startup and then Word. |
| • | Copy and paste FXModernMode.dotm from your desktop into the folder. |
Now close everything and restart Word. Hopefully you will now have an Efofex tab.